Privacy Policy | Ettiq Trails

1. What we collect

When you book or inquire about a journey, we collect: your name, email address, phone number, and any message you send us. For confirmed participants, we also collect government ID details, emergency contact information, and medical history (via a separate, secure intake form).

2. How we use it

To confirm and manage your booking
To send pre-trek logistics (packing list, meeting point, group details)
To contact you about trip updates, changes, or safety information
To request reviews or share trip photos (only if you consented)

We do not use your data for advertising. We do not sell your data to third parties. Ever.

3. Sensitive data

Medical information and government ID details are treated as highly sensitive. They are stored securely in our Airtable database, accessible only to the Ettiq Trails team. Medical information is never shared with other participants. Government IDs are used only for permit applications and are not retained beyond the trek.

4. Third parties

We use the following services to operate. Each has its own privacy policy:

Razorpay — payment processing (PCI-DSS compliant)
Brevo — email delivery
Airtable — CRM and data storage

We do not share your personal information with any vendor (hotels, guides, transport) beyond your name and booking details, which are necessary to run the trip.

5. Your rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data after trip completion
Withdraw consent for marketing communications

To exercise any of these rights, email us at hello@ettiq.in.

6. Photos and content

We only post photos of participants who have given explicit consent via the intake form. You can withdraw consent at any time by contacting us, and we will remove your photos from our platforms within 72 hours.

7. Contact

For any privacy concerns: hello@ettiq.in
Ettiq Trails, Jaipur, Rajasthan, India.